Shipping policy
Shipping Policy
Last Updated: August 21, 2026
At Nitric Supplements, we strive to process and ship orders as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and handled when shipping issues occur.
Order Processing
Orders are generally processed and shipped within 1–4 business days after the order is placed.
Our business days are Monday through Thursday, excluding applicable holidays and days when our fulfillment operations are closed.
Orders placed on weekends, holidays, or outside our normal processing schedule may be processed on the next available business day.
The 1–4 business-day processing period refers to the time it takes for us to prepare and hand your order to the shipping carrier. It does not represent the estimated delivery time.
Processing times may occasionally take longer due to:
- High order volume;
- Product availability;
- Holidays;
- Payment-processing issues;
- Address verification;
- Weather or other events outside our reasonable control; or
- Other circumstances affecting fulfillment.
Shipping Confirmation and Tracking
Once your order has been shipped, you will generally receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for tracking information to appear or update in the carrier's system.
Tracking information is provided by the applicable shipping carrier, and Nitric Supplements cannot guarantee that carrier tracking information will update immediately.
Delivery Times
After an order has been shipped, delivery times depend on the carrier, destination, shipping method selected at checkout, and other circumstances affecting transportation.
Any delivery timeframe displayed at checkout or provided by a carrier is an estimated delivery timeframe, not a guaranteed delivery date, unless expressly stated otherwise.
Nitric Supplements is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier operational issues, natural disasters, or other similar events.
Shipping Protection
Nitric Supplements may offer optional Shipping Protection for $2.99 at checkout.
Shipping Protection is intended to provide additional protection for eligible shipping-related incidents, including certain situations involving lost, damaged, or otherwise affected shipments.
If you purchase Shipping Protection, eligible claims will be reviewed and handled according to the applicable protection terms.
If you decline Shipping Protection, certain shipping-related losses or damage may not be covered by Nitric Supplements, and we may be unable to provide a refund or replacement for an order lost or damaged during shipment.
Nothing in this section is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.
Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us at:
We may ask you to:
- Verify the shipping address provided at checkout;
- Check around the delivery location;
- Check with household members or neighbors;
- Review the carrier's delivery information; and
- Contact the shipping carrier when appropriate.
If Shipping Protection was purchased, we will evaluate the situation under the applicable protection terms.
If Shipping Protection was not purchased, Nitric Supplements reserves the right to decline responsibility for certain lost or missing shipments, subject to applicable law.
Damaged Packages
Please inspect your package when it arrives.
If your package or product appears damaged, contact us as soon as possible at:
We may request photographs of:
- The shipping package;
- The shipping label;
- The damaged product;
- The product packaging; and
- Any other information reasonably necessary to evaluate the claim.
If Shipping Protection was purchased, the claim will be evaluated under the applicable protection terms.
If Shipping Protection was not purchased, Nitric Supplements may be unable to provide a refund or replacement for damage that occurred during shipping, subject to applicable law.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
Nitric Supplements is generally not responsible for orders shipped to an incorrect address because of information entered incorrectly by the customer.
If you realize that you entered an incorrect address before your order ships, contact us immediately at:
We will attempt to update the address when possible, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Packages Returned to Sender
If a package is returned to Nitric Supplements because of:
- An incorrect address;
- An incomplete address;
- Failure to accept delivery;
- Failure to retrieve the package; or
- Another issue attributable to the recipient,
contact support@nitricsupps.com so we can determine the available options.
Additional shipping costs may apply if you request that the order be reshipped.
Shipping Restrictions
We currently ship orders within the United States.
Shipping availability may vary based on the destination and applicable laws or carrier restrictions.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
Because orders may enter processing quickly, we cannot guarantee that a cancellation or address change can be completed after processing has begun.
Once an order has shipped, it generally cannot be cancelled through our order-processing system.
For subscription cancellations, please review our Cancellation Policy.
Shipping and Our 30-Day Money-Back Guarantee
Our 30-day money-back guarantee applies to product satisfaction.
It is separate from shipping-related claims.
If you receive your supplement in usable condition, open it, try it, and decide that you do not like the product, you may request a refund under our 30-day money-back guarantee within 30 days of receiving your order.
If an order is lost or the product is materially damaged during shipping, the matter will instead be handled under this Shipping Policy and, where applicable, the Shipping Protection terms.
Contact Us
For questions about shipping, tracking, delivery, lost packages, damaged packages, or address changes, contact:
Nitric Supplements
Email: support@nitricsupps.com
Customer Support Hours:
Monday–Thursday
5:00 PM–12:00 AM Eastern Time
We recommend contacting us as soon as possible when you experience a shipping issue so that we can investigate and assist you.