Refund policy
Return & Refund Policy
Last Updated: August 21, 2026
At Nitric Supplements, we want you to feel confident purchasing our products. We offer a 30-day money-back guarantee for eligible purchases, subject to the terms below.
This policy applies to purchases made through our website unless a different written policy is provided at the time of purchase.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to contact us and request a refund under our money-back guarantee.
Our 30-day money-back guarantee is designed for customers who receive their supplement, open and try the product as directed, and decide that they are not satisfied with it.
You do not have to keep the product unopened or unused to qualify for the money-back guarantee.
To request a refund, contact us at:
Please include your order number and a brief explanation of your request.
What the Guarantee Covers
The 30-day money-back guarantee applies when:
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You purchased the product directly from Nitric Supplements.
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You received the product in usable condition.
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You opened and tried the product.
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You were not satisfied with the product.
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You contact us within 30 days of receiving the order.
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You provide reasonable proof of purchase.
The guarantee is a satisfaction guarantee. It does not guarantee that a product will produce a particular physical, health, fitness, performance, or other individual result. Individual experiences with dietary supplements vary.
How to Request a Refund
To begin a refund request, contact:
Please provide your order number and explain that you are requesting a refund under the 30-day money-back guarantee.
We may ask reasonable questions about your experience with the product so that we can process your request and improve our products and customer experience.
You do not need to send the product back unless we specifically instruct you to do so.
Because our products are dietary supplements intended for consumption, any product that is returned to us will be handled in accordance with applicable product-quality and safety requirements.
Damaged, Defective, Incorrect, or Missing Orders
Please inspect your order when you receive it.
If you receive:
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A damaged product;
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A defective product;
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The wrong product;
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An incomplete order; or
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Packaging that appears to have been materially damaged during delivery,
contact us as soon as reasonably possible at support@nitricsupps.com.
We may request photographs, tracking information, or other documentation to evaluate the issue.
After reviewing the circumstances, we may provide an appropriate resolution, which may include a replacement, refund, store credit, or another reasonable remedy where applicable.
Lost or Damaged Shipments
Shipping loss or damage is separate from our 30-day product-satisfaction guarantee.
We offer optional Shipping Protection for $2.99 at checkout.
If you purchase Shipping Protection, eligible shipping-related incidents will be handled according to the applicable protection terms.
If you decline Shipping Protection, you acknowledge that certain risks associated with loss or damage occurring during shipment may not be covered by Nitric Supplements. Depending on the circumstances, we may be unable to provide a refund or replacement for an order that is lost or damaged during shipping, subject to applicable law.
Where appropriate, we may ask you to cooperate with the applicable carrier investigation or provide documentation regarding the shipment.
Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Packages Marked as Delivered
If tracking information indicates that your package was delivered but you cannot locate it, contact us as soon as possible.
We may ask you to:
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Verify the shipping address provided at checkout.
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Check with household members or neighbors.
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Check the delivery location and surrounding areas.
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Review the carrier's delivery information.
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Contact the applicable carrier when appropriate.
If Shipping Protection was purchased, we will evaluate the claim under the applicable protection terms.
If Shipping Protection was not purchased, Nitric Supplements reserves the right to decline responsibility for packages reported as missing after confirmed delivery, subject to applicable law.
Non-Returnable Items
Because our products are dietary supplements intended for consumption, we generally do not accept standard returns for the purpose of placing opened or used products back into inventory.
The following are generally not eligible for a standard return:
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Gift cards;
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Products specifically identified as final sale;
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Products materially damaged after delivery due to customer handling or storage;
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Orders returned without prior authorization; and
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Requests made outside the applicable 30-day guarantee period.
This does not affect eligibility for our 30-day money-back guarantee when the requirements of that guarantee are satisfied.
Exchanges
We do not generally offer direct product exchanges.
If you would like a different product, you may be asked to place a new order.
If we sent you the wrong product or made another fulfillment error, contact us at support@nitricsupps.com before placing a new order so we can determine the appropriate resolution.
Sale and Promotional Items
Unless otherwise stated at the time of purchase, promotional discounts do not eliminate eligibility for our 30-day money-back guarantee.
If a product is specifically identified as final sale, it may not be eligible for a standard return or refund except where otherwise required by applicable law.
Subscription Purchases
Products purchased through a subscription are subject to this Return & Refund Policy.
Cancelling a subscription prevents future recurring orders but does not automatically cancel an order that has already been processed or shipped.
Subscription orders may also qualify for the 30-day money-back guarantee if the requirements of this policy are satisfied.
For additional information about subscriptions, please review our Cancellation Policy and Purchase Options.
Refund Processing
Once your refund request has been approved, we will generally issue the refund to the original payment method within 7–10 business days.
Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.
If you have not received an approved refund after a reasonable processing period, contact:
Refund Abuse and Fraudulent Requests
Nitric Supplements reserves the right to investigate refund requests that appear fraudulent, abusive, or inconsistent with the purpose of this policy.
This may include:
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Repeated or excessive refund requests;
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Fraudulent proof of purchase;
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Materially false information;
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Manipulated photographs or documentation; or
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Other conduct intended to improperly obtain a refund.
Any application of this provision remains subject to applicable law.
Contact Us
For questions regarding returns, refunds, damaged orders, shipping issues, or our 30-day money-back guarantee, contact:
Nitric Supplements
Email: support@nitricsupps.com
We recommend contacting us as soon as possible after identifying an issue so that we can investigate and assist you.
Important Legal Notice
This Return & Refund Policy describes Nitric Supplements' standard return and refund procedures. It does not waive, limit, or replace any rights or remedies that cannot legally be waived or limited under applicable law.
Nitric Supplements reserves the right to update this policy from time to time. The version in effect at the time of your purchase will generally govern that purchase, subject to applicable law.